Refund Policy

If a job fails before output generation, reserved credits will be released back to your account automatically.

Successful automated jobs consume the displayed credit amount after output generation.

Duplicate payment events will be reviewed against Stripe payment records and corrected where applicable.

Cash refunds, where required by law or approved by FileFixer AI, will be processed through the original payment provider.

Credits used for completed jobs are not normally refundable, because processing, storage, and payment costs are incurred when the job runs.

If your credit balance looks wrong after a payment or failed job, contact support with the payment receipt or job ID so the ledger can be checked.