Support
Contact FileFixer AI support.
For payment, credit balance, account, or file processing questions, email support with your account email, job ID if available, and a short description of the issue.
We usually reply within 1-2 business days.
support@filefixerai.comQuick help
Payment or credits
Include your account email, Stripe receipt, payment date, and the name shown on your card statement if it differs from FileFixer AI.
Failed job
Include the job ID from your dashboard. Failed jobs release reserved credits automatically before output generation.
File deletion
Free job files are deleted after 24 hours. Paid results stay available in your dashboard for 7 days.
Payment/credit troubleshooting
Duplicate payment events are reviewed against Stripe payment records and corrected where applicable.
Privacy and deletion
Free job files are deleted after 24 hours. Paid results stay available in your dashboard for 7 days.
Before contacting support
For payment issues, include your account email, job ID if relevant, and Stripe receipt. For file issues, try a standard JPG, PNG, WebP, or PDF export if another app's file fails.